FAQs

What must I do to join?

Joining Winners Circle is FREE. Just complete the registration process at the Guest Relations Desk and they will immediately issue you with an entry level Maroon Card. Alternatively, save time by filling out the application on-line, by clicking here and then visiting the Guest Relations Desk at The Grand Palm to complete the process in person.

The application form asks an awful lot of personal questions, what is this information used for?

We ask for personal contact details so that we can inform you of special events and offers. We also ask some questions about your personal preferences and interests, so that we are able to make you offers that will appeal to you. This information is entirely confidential and your privacy is protected.

Do I have to use my card when I play?

Using your card every time you play slots or tables is highly recommended. The only way you can earn a higher card status level or retain the one you have earned is to use your card when you play on slot machines or at the tables. Additionally, your slots and tables play will earn Bonus Points when you play with your card. By using your Winners Circle card, you also earn tickets based on your play into exclusive promotional draws.  And finally, if you do not use your card when you play, you will miss out on your Bonus Benefits ... the choice is yours.

How can I earn a silver card?

The requirements for earning a Silver Card are based on play, and these requirements vary by game type.   To earn an instant upgrade, play slots or tables with your Winners Circle card.  12 Points (in any 90 day period) are all Slots players need in order to take a step up to Silver, while Tables players qualify based on their average bet and time played.

What do I have to do to get a gold card?

The requirements for earning a Gold Card are based on play, and these requirements vary by game type.   Gold status is rewarded to Slots players who earn 77 Winners Circle Bonus Points in any 90 day period.  Tables players are awarded Gold Status based on average bet and time played. 

How long will my status card be valid?

Your Winners Circle card will be valid for 24 months from the date of issue, and during that time you will be eligible for all the status benefits associated with that card type. If, during that period, you become eligible for an upgrade to a higher status level, you will be issued with a new card that will be valid for 24 months.

Why is my ID required for all transactions?

To protect you and your Bonus Points, casino management requires proof of ID for every card transaction. This includes any form of identification that is accepted by the Botswana government: ID book/Omang, driver's license or Passport. This does not include international driver's licenses or any firearm license.

What happens if my card is lost or stolen?

If your card is lost or stolen, please report it to the Guest Relations Desk immediately. You will be required to pay a card replacement fee of P15 and will then be issued with a new card. Your new card will have the same status level and expiry date as the previous one. Found cards must be handed in at the Guest Relations Desk.

Will my Winners Circle card work at other Peermont casinos?

Although accommodation discounts are available at all the Peermont properties, your Winners Circle card will only work at the resort it is issued. To arrange an additional card for a specific resort, please contact Winners Circle a few days in advance. Depending upon your recent play, your current status level will be honoured.